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Shipping

Shipping

FOR A LIMITED TIME!
We're slashing prices on shipping!
The summer heat is great for relaxing by the pool, but some of our cheeses can't enjoy that luxury. They need to get movin', pronto!
To make sure we can serve destinations near and far, we're reducing our expedited shipping charges by $15 to much of the country for orders over $74.99*, and we're offering FREE Ground Shipping to our 1-Day zone over $99.99. See the map below!
No code is needed, simply add items to your cart and marvel at the most delightful expedited shipping rates in the biz. 
*Excludes orders including only non-perishable products which are safe to ship by Ground. Valid for most destinations outside the greater Philadelphia area. Please contact us with any questions.

When will my order ship?

*It takes one business day to receive and process your order. The delivery clock starts once the package is picked up by the delivery service, not once you submit your order. Please note, during the holidays some orders may experience delays in processing due to high volume. 

Free Shipping

All free shipping offers apply to Ground Shipping methods only unless otherwise noted. Some products and promotions offer a discount on expedited methods when applicable.

Live nearby? Enjoy Free Ground Shipping over $99.99!

All purchases over $99.99 qualify for free ground shipping within our 1-Day Zone. Please see the map below to confirm your shipping destination qualifies. Please note, free ground shipping valid for $99.99 purchases delivered to a single location. Any orders within a multi-ship order not totaling $99.99 or more do not qualify for free ground shipping.

Shipping to the Philadelphia Area?
On Mon-Fri, your order might be eligible for Same-Day delivery. Contact customer service at 1.888.322.4337 to learn more!

Time in Transit

  • Ground (In Business Days + Saturday): If you're close to us in Philadelphia, PA your order will take 1-2 business days to arrive. The further away you get from us, the more time it will take, but hey, anticipation makes everything more delicious right? Ground shipping estimates outside the immediate area average 3-5 business days, with orders delivered between Tuesday and Friday. Some destinations may require an additional fee for Saturday delivery.

    Please note: Shipping perishable articles over a weekend or holiday is discouraged, and our fulfillment team may hold your shipment to ensure its safe arrival. Customer service may contact you to discuss expedited shipping options should any concerns arise.

    Review the map below to get a time estimation from Philadelphia to your table!
     

  • 2 Day (In Business Days): If you're in need of your cheese and such quick, select 2-day shipping! Please note, this generally applies to business days and excludes Sundays entirely. Saturday delivery is available to most destinations at an additional charge. Customer service may contact you to discuss this option as your order is received. Orders must be placed by 12PM EST to be shipped out the same day. If you order before 12PM EST on Wednesday, and are shipping east of the Mississippi, we estimate your order will arrive by Friday. Any orders placed after 12PM EST on Wednesday shipping west of the Mississippi River will most likely ship on Monday to ensure your items' safe arrival.

  • Overnight (In Business Days): If it's a cheese emergency (we've all been there), select overnight! Please note, this is also specific to business days with Saturday delivery available at an additional charge. Customer Service may contact you to confirm Saturday delivery after reviewing your order. We're sorry, Sunday delivery is currently not available. Orders must be placed by 12PM EST to be shipped out that day. Is it Thursday? Orders placed before 12PM EST on Thursday are estimated to arrive by Friday. Orders placed after 12pm EST on Thursday will ship on Monday unless upgrade to Saturday delivery with an additional charge. Customer Service will reach out to you to explore this option. Phew! Still following? We promise it will all be worth it!

  • Saturday Delivery: Open to a Saturday delivery? If you're at a residence or business, we can make this happen for you! Please contact us at 1.888.322.4337 or e-mail us customerservice@dibruno.com and a Di Bruno Bros. Customer Service specialist will be happy to assist you with setting up and confirming a Saturday delivery upgrade*.  A happy Saturday, indeed. Additional charges apply.

    Shipping can be confusing but we want to make it easy. Please don't hesitate to call us and we'll figure out how to get your package to you when you need it.

Please see our Shipping Info above for more details. For questions, please contact us at 1.888.322.4337 or e-mail us at customerservice@dibruno.com and a Di Bruno Bros. specialist will be happy to assist you.

 

Shipping and Delivery

Our Customer Service hours are Monday - Friday 9:00am - 5:00pm. Online orders can be placed 24 hours a day, 7 days a week at DiBruno.com. All orders are shipped from our fulfillment center in Philadelphia, PA. We ship to every state in the U.S., as well as the U.S Virgin Islands. Orders that are being sent to certain areas within the city of Philadelphia can be delivered by a courier service for Same-Day Delivery. Same-Day Delivery orders must be placed via phone with a representative at 1.888.322.4337. Unfortunately, we are unable to ship to PO Boxes, APO's or FPO's, or outside the United States.

When ordering from DiBruno.com your order is guaranteed to be handled with care and shipped with an eye toward ensuring the products arrive as fresh as possible. Each order is packed with keen diligence, so you can rest assured you, or the gift recipient, will receive our delicious products in prime condition.

Please Note:
The delivery guarantees below apply only to the ship-to addresses that supplied. Our online shopping cart captures the information exactly as you enter it; we do not edit or alter any address information without your explicit direction. Please review the ship-to address before you complete your order.

If delivery to the supplied ship-to address is not possible, we will attempt to contact you via phone or email. If unable to reach you, your order will be returned to our facility. If the package is in good condition, we can resend the package and you will only be bill the additional shipping costs. If the package is returned to us damaged, you will be responsible for a new order.

Saturday home delivery is available but there may be an additional charge. Please contact Customer Service for details.

Shipping Costs

Shipping charges are calculated per ship-to address and are based on the total cost of your order. DiBruno.com shipping costs are displayed below.

Order Subtotal Ground 2 Day Overnight
$0 - $50 $12.00 $25.00 $27.00 
(AK, HI add $23)
$50.01 - $100 $13.00 $27.00 $30.00 
(AK, HI add $30)          
$100.01 - $150 $14.00 $30.00 $35.00
(AK, HI add $35)
$150.01 and more $15.00 $33.00 $40.00
(AK, HI add $40)

 

DiBruno.com Gift Cards ship USPS First Class mail at no charge. If you need expedited shipping on gift cards, please consider selecting the Di Bruno Bros. Electronic Gift Card, which is emailed to the recipient within 24 hours of ordering, or contact us to make arrangements to ship a physical card to the recipient..

For any questions or concerns please call 1.888.322.4337 or email us at customerservice@dibruno.com.

Claims and Exceptions

When placing your order please be sure to verify the correct address information has been entered before checking out. An exception fee of $25 will be assessed if an address correction and/or shipment re-route is requested after the point of purchase. For security purposes, we may require that your original order is cancelled and resubmitted.

Please inspect your order immediately upon receipt. Customer Service must be contacted within 24 hours of order receipt if you wish to file a claim. All packages are monitored closely to ensure speedy delivery. However, Di Bruno Bros. cannot be responsible for damaged or spoiled product due to the following:

  • Incorrect addresses – Please verify any apartment, suite, floor numbers with recipient before completing your order.
  • Extended transit time due to weather or other “Acts of God”
  • Shipments not opened immediately upon receipt.
  • Orders sent to recipients who are out of town or otherwise unavailable at the time of initial delivery attempt. Please notify the recipient of the pending arrival of a perishable delivery.

Availability

Di Bruno Bros. strives to guarantee that only the freshest products of utmost quality reach our customers. Because of this, and because of the seasonality of many of our products, we cannot guarantee continuous stock of certain items. We will happily contact you via phone or email if you have ordered an out-of-stock item and will recommend a suitable substitute of comparable quality. If you choose not to have substitutions, we will proceed with your order without the out-of-stock item. You will be refunded for any product(s) that are out of stock and not substituted. Please Note: we do not backorder any products.

How do we ship your cheese?

Cheese is an extremely robust food that has existed long before the advent of refrigeration, even predating recorded history. Our packing materials are heat resistant and the ice packs used to keep products cool continue to work for up to three days, thus adequately keeping your order in prime condition. To rejuvenate cheeses to original cave conditions, simply place in your refrigerator upon arrival.

You can rest assured knowing that we have taken the proper precautions to ensure that the products in your order arrive at the peak of freshness, requiring expedited shipping on products that necessitate more ample refrigeration.

Note: If you have any questions as to when your order will be processed, handled, and/or shipped, please call our customer service department at 1.888.322.4337.

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