Refund policy

To ensure the freshest possible products, please inspect your order immediately upon receipt.

For Perishable Items:

Due to their nature, we cannot accept returns for any food items, including but not limited to cheeses, meats, prepared foods, baked goods, and any other items with a limited shelf life.

For Other Items:

You may return unopened, undamaged, and non-perishable items in their original packaging within 14 days of receipt for a full refund.

  • Return Shipping: The customer is responsible for providing return shipping.
  • Restocking Fee: There is no restocking fee for eligible returns.

To initiate a return, please contact customer service at customerservice@dibruno.com, by live chat on dibruno.com, or by phone at (215) 599-1363. We may request photos to assist with the return process.

Final Sale Items:

Items from our "Last Chance or Final Sale Collection" are considered final sale and cannot be returned or exchanged.

Gift Returns:

For gift returns, please contact customer service at customerservice@dibruno.com, by live chat on dibruno.com, or by phone at (215) 599-1363 within 14 days of receipt. We will assist you with the return process.

  • Eligible Returns: Unopened, undamaged, and non-perishable items in their original packaging may be eligible for a refund or store credit.
  • Ineligible Returns: Perishable items, opened or damaged items, and items purchased on sale are generally not eligible for return.

Please note:

  • The recipient of the gift will need to initiate the return process.
  • The original purchaser of the gift will be notified of the return, and the refund/store credit will be issued to the original payment method.

Important Notes:

Di Bruno Bros. is NOT responsible for:

  • Spoilage due to delayed delivery (weather, etc.)
  • Incorrect addresses
  • Lost or stolen packages
  • Shipments to unavailable recipients
  • Spoilage caused by improper storage (not refrigerating within 24 hours)
  • Discarded or consumed items

We strive for timely delivery but cannot guarantee it once the package is in transit.