Cancellation policy

Subscriptions and Clubs

When you buy a club or other subscription, you will receive repeat deliveries based on the duration and frequency you select. Your payment details are stored securely, and you will be charged for each delivery on its renewal date, unless you paid in advance.

Some subscriptions renew automatically at the end of their term. We will charge your payment method on each renewal date until you cancel.

Canceling or changing a subscription. You can cancel, pause, or change your subscription at any time before your next renewal date. Use the link in your order confirmation or subscription emails to manage it. Canceling stops future charges. It does not cancel a box that has already been charged.

Boxes already charged or shipped. Food in a box that has shipped is final sale and cannot be returned. See our Refund Policy. If a box arrives damaged, spoiled, incorrect, or missing, submit a request through our Help Center within 48 hours of delivery.

Prepaid subscriptions. If you paid in advance for several boxes, you can cancel before the next box ships. Boxes that have already shipped are not refundable. Boxes that have not shipped will be refunded to your original payment method.

Pre-orders

When you buy a pre-order, you are buying a product that is not yet in stock or not yet available. We may collect payment at checkout, or store your payment method and charge you when the order ships. Pre-orders ship as soon as the product is available. Delivery dates are estimates.

You can cancel a pre-order that has not shipped. Submit a request through our Help Center as soon as possible. Once fulfillment has begun, the order cannot be canceled.

Once a pre-ordered food item has shipped, it is final sale and cannot be returned. If it arrives damaged, spoiled, incorrect, or missing, report it within 48 hours of delivery.

See our Refund Policy and Shipping Policy for more details.