When will my order ship?
*It takes one business day to receive and process your order. The delivery clock starts once the package is picked up by the delivery service, not once you submit your order. Please note, due to Covid-19 some orders may experience delays in processing due to high volume. If your order is listed as 'processing' on your tracking page, the shipping label has been prepared but has not yet been transferred to UPS. Our fulfillment team holds certain orders in order to maintain product viability while still guaranteeing it arrives on time. Your tracking will show movement and update automatically once your package is in our carrier's possession.
All free shipping offers apply to Ground Shipping methods only unless otherwise noted. Some products and promotions offer a discount on expedited methods when applicable.
Shipping to the Philadelphia Area?
On Mon-Fri, your order might be eligible for SAME-DAY DELIVERY. Contact customer service at 215.599.1363 to learn more!
Time in Transit
- Ground (In Business Days + Saturday): If you're close to us in Philadelphia, PA your order will take 1-4 business days to arrive. The further away you get from us, the more time it will take, but hey, anticipation makes everything more delicious right? Ground shipping estimates outside the immediate area average 2-5 business days, with orders delivered between Tuesday and Friday. Some destinations may require an additional fee for Saturday delivery.
Please note: Shipping perishable articles over a weekend or holiday is discouraged, and our fulfillment team may hold your shipment to ensure its safe arrival. Customer service may contact you to discuss expedited shipping options should any concerns arise.
Review the map below to get a time estimation from Philadelphia to your table!
- 3-Day Select (In Business Days): 3-Day Shipping is only available to select destinations, and is guaranteed to arrive in 3 business days or less, but excludes weekend delivery. Please note: 3-Day is not currently available in checkout.
- Expedited Shipping: Please note: As of 3/16/20, processing is an additional 1-2 days. Any orders placed on Wednesday after 7am will ship the following Monday to be sure your items are protected during transit. If you're in need of your cheese and such quick, select Expedited shipping! Orders must be placed by 7am EST to be shipped out the same day of your order. If you order before 7am EST on Wednesday, we estimate you’ll receive your order by Friday. Other than those upgrading to Saturday delivery, any orders placed after 7am EST on Wednesday will ship the following Monday to be sure your items are protected during transit.
- Rush Shipping: Please note: As of 3/16/20, processing is an additional 1-2 days. Any orders placed on Thursday after 7am will ship the following Monday to be sure your items are protected during transit. If it's a cheese emergency (we've all been there), select Rush Shipping! If placing an order on Friday, a Saturday delivery would require an additional fee. In most cases, customer service will contact you to confirm whether you would like to upgrade to Saturday delivery. Sunday delivery is not available. Is it Thursday? Any orders placed before 7am EST on Thursday are estimated to be delivered by Friday. Other than those upgrading to Saturday delivery, any orders placed after 7am EST on Thursday will ship on Monday and the estimated arrival is Tuesday. Phew! Still following? We promise it will all be worth it!
- Saturday Delivery: Open to a Saturday delivery? If you're at a residence or business, we can make this happen for you! Please note, you'll need to order by 7am on Thursday for 2-Day service, or Friday at 7am for Overnight. Please contact us at 1.888.322.4337 or e-mail us firstname.lastname@example.org and a Di Bruno Bros. Customer Service specialist will be happy to assist you with setting up and confirming a Saturday delivery upgrade, additional charges may apply. A happy Saturday, indeed.
- Shipping can be confusing, but we want to make it easy. Please don't hesitate to call us and we'll figure out how to get your package to you when you need it.
Please see our Shipping Info above for more details. For questions, please contact us at 1.888.322.4337 or e-mail us at email@example.com and a Di Bruno Bros. specialist will be happy to assist you.
Shipping and Delivery
Our regular season Customer Service hours are Monday - Friday 9:00am - 5:00pm. Online orders can be placed 24 hours a day, 7 days a week at DiBruno.com. All orders are shipped from our fulfillment center in Philadelphia, PA. We ship to every state in the U.S., as well as the U.S Virgin Islands. Orders that are being sent to certain areas within the city of Philadelphia can be delivered by a courier service for Same-Day Delivery. Same-Day Delivery orders must be placed via phone with a representative at 1.888.322.4337. Unfortunately, we are unable to ship to PO Boxes, APO's or FPO's, or outside the United States.
When ordering from DiBruno.com your order is guaranteed to be handled with care and shipped with an eye toward ensuring the products arrive as fresh as possible. Each order is packed with keen diligence, so you can rest assured you, or the gift recipient, will receive our delicious products in prime condition.
The delivery guarantees below apply only to the ship-to addresses that supplied. Our online shopping cart captures the information exactly as you enter it; we do not edit or alter any address information without your explicit direction. Please review the ship-to address before you complete your order.
If delivery to the supplied ship-to address is not possible, we will attempt to contact you via phone or email. If unable to reach you, your order will be returned to our facility. If the package is in good condition, we can resend the package and you will only be bill the additional shipping costs. If the package is returned to us damaged, you will be responsible for a new order.
Saturday home delivery is available but there may be an additional charge. Please contact Customer Service for details.
Shipping charges are calculated per ship-to address and are based on the total cost of your order. DiBruno.com shipping costs are displayed below.
Please note: 3-Day Service is only available to select destinations. Rates vary and may also be subject to surcharges over $150.
|Order Subtotal (per destination)||Ground||Expedited||Rush|
|$0 - $50||$13.00||$20.00||$30.00|
|$50.01 - $150||$13.00||$25.00||$40.00|
|$150.01 and more||$13.00||$35.00||$50.00|
DiBruno.com Gift Cards ship USPS First Class mail at no charge. If you need expedited shipping on gift cards, please consider selecting the Di Bruno Bros. Electronic Gift Certificate, which is emailed to the recipient within 24 hours of ordering, or contact us to make arrangements to ship a physical card to the recipient. For the swiftest Online Gift Certificate arrival, use PayPal for payment, resulting in email transmission within 15-30 minutes.
For any questions or concerns please call 1.888.322.4337 or email us at firstname.lastname@example.org.
Claims and Exceptions
When placing your order please be sure to verify the correct address information has been entered before checking out. An exception fee of $25 will be assessed if an address correction and/or shipment re-route is requested after the point of purchase. For security purposes, we may require that your original order is cancelled and resubmitted.
Please inspect your order immediately upon receipt. Customer Service must be contacted within 24 hours of order receipt if you wish to file a claim. All packages are monitored closely to ensure speedy delivery. However, Di Bruno Bros. cannot be responsible for damaged or spoiled product due to the following:
- Incorrect addresses – Please verify any apartment, suite, floor numbers with recipient before completing your order.
- Extended transit time due to weather or other “Acts of God”
- Shipments not opened immediately upon receipt.
- Orders sent to recipients who are out of town or otherwise unavailable at the time of initial delivery attempt. Please notify the recipient of the pending arrival of a perishable delivery.
Di Bruno Bros. strives to guarantee that only the freshest products of utmost quality reach our customers. Because of this, and because of the seasonality of many of our products, we cannot guarantee continuous stock of certain items. We will happily contact you via phone or email if you have ordered an out-of-stock item and will recommend a suitable substitute of comparable quality. If you choose not to have substitutions, we will proceed with your order without the out-of-stock item. You will be refunded for any product(s) that are out of stock and not substituted. Please Note: we do not backorder any products.
How do we ship your cheese?
Cheese is an extremely robust food that has existed long before the advent of refrigeration, even predating recorded history. Our packing materials are heat resistant and the ice packs used to keep products cool continue to work for up to three days, thus adequately keeping your order in prime condition. To rejuvenate cheeses to original cave conditions, simply place in your refrigerator upon arrival.
You can rest assured knowing that we have taken the proper precautions to ensure that the products in your order arrive at the peak of freshness, requiring expedited shipping on products that necessitate more ample refrigeration.
Note: If you have any questions as to when your order will be processed, handled, and/or shipped, please call our customer service department at 1.888.322.4337.