It takes one business day to receive and process your order. The delivery clock starts once the package is picked up by the delivery service, not once you submit your order. Shipping method selected at checkout only applies to time in transit. If your order is listed as 'processing' on your tracking page, the shipping label has not been printed. Our fulfillment team holds certain orders to ensure and maintain product viability. Your tracking will show movement and update automatically once your package is in our carrier's possession. Please note, processing times may be extended during the holiday season.
All free shipping offers apply to Standard Shipping methods only unless otherwise noted. Some products and promotions offer a discount on expedited methods when applicable.
Live in Philly?
Check out Mydibruno.com and enjoy same day pickup or delivery on countless Di Bruno's favorites including groceries, cheese, ready-to-heat meals and much more!
Please see our Shipping Info above or click here for more
questions, please contact us at 1.888.322.4337 or e-mail us at email@example.com and a Di Bruno
specialist will be happy to assist you.
When we say “Qualified Orders’ in relation to any of our Free Shipping promotions we mean not all orders can receive the free shipping. To be a ‘Qualified Order’ for Free Shipping promotions your order must:
Where Standard Shipping can't deliver your order as quickly as we require, or where Standard Shipping is not available for your location, we do not display Standard as a shipping option in the checkout process. You must enter the promotion code for the Free Shipping offer during the checkout process. – Orders where the promo code is not supplied at checkout do not qualify for the Free Shipping promotions.
We're glad you noticed! Our shipping costs are lower than many of our competitors, and we work closely with our carriers to make sure things stay that way! Click here to see view our detailed rates.
To ensure quality standards, all of our perishables are packed in insulated, heat-resistant packaging with safe, re-usable ice packs. If you should also order dry goods, we neatly pack them around the other materials, enclosed in a sturdy, corrugated container. Note: In winter months, we may not cold-pack some of our aged/cured cheeses and meats depending on the destination.
All of our perishables are packed in heat-resistant insulated cooler bags and packed with harmless re-usable ice. If you should also order dry goods, we neatly pack them around the cooler bag, enclosed in a sturdy corrugated container. Note: In winter months, we may not cold-pack some of our aged/cured cheeses and meats.
If you’re a registered customer at DiBruno.com, you may track you order at any time by signing in to your account. Simply navigate to My Order Details and click on the 'Track Your Order' button for a detailed summary of your shipment's progress. If you do not have an account, you will be able to track your order through the tracking Information e-mail sent to the email address entered during the checkout process; this e-mail will be sent once the package has shipped.
When ordering from DiBruno.com your order is guaranteed to be handled with care and shipped with an eye toward ensuring the products arrive as fresh as possible. Each order is packed with keen diligence, and we take every precaution at assure that you or the gift recipient will receive our delicious products in prime condition. Cheese is an extremely robust food that has existed long before the advent of refrigeration, even predating recorded history. Our packing materials are heat resistant and the ice packs used to keep products cool continue to work for up to three days, thus adequately keeping your order in pristine condition. To rejuvenate cheeses to original cave conditions, simply place in your refrigerator upon arrival. You can rest assured knowing that we have taken the proper precautions to ensure that the products in your order arrive at the peak of freshness, requiring expedited shipping on products that necessitate more ample refrigeration.
Not at this time. Di Bruno Bros. prides itself on crafting food baskets and gift sets that are second to none in both content and presentation. We have discovered that custom-built sets don’t execute well because the items don’t often fit together (whether in theme or within the package), which is a detriment when shipping. You’ll find that we have a vast selection of food baskets and gift sets suitable for every occasion and every budget. If you’re having difficulty finding what you’re looking for, please contact us at 1.888.322.4337 or e-mail us at firstname.lastname@example.org and a Di Bruno Bros. specialist will be happy to assist you with your order.
Because our gift baskets are specially crafted to fit not only a certain theme, but the area of the packing materials, it would be detrimental to the integrity of the product as a whole to allow additions or substitutions. Certain products in our gift baskets are seasonal and are sometimes not available. In these cases we will substitute a comparable product of equal quality.
If you are having trouble redeeming your gift card, please contact Customer Service at 1.888.322.4337 or email@example.com for assistance.
In certain cases. If you have seen a product in one of our Philadelphia-area stores that is not our website, we might be able to secure this product from the store, if their inventory allows, and have it delivered to you. Please contact a Di Bruno Bros. representative by e-mail at firstname.lastname@example.org or by phone at 1.888.322.4337 for more information.
If you are lactose intolerant it is important to know that most cheeses are safe to eat. Because lactose is primarily in the whey, and these are often discarded during the cheese-making process (the exception is in certain soft cheeses, such as Ricotta), most of a cheese’s lactose is removed. Moisture is lost as cheese ages further expelling most remaining lactose, so cheeses that are aged longer and are harder in texture are best for those that are lactose intolerant. Good choices: Parmigianos, Aged Cheddars.
Most of the cheeses and meats we carry are gluten-free. If you have a question about the nature of a specific product, please contact us via phone at 1.888.322.4337 or via e-mail at email@example.com for more information.
We try to designate a product as being kosher whenever possible. If you have a question about the nature of a specific product, please contact us via phone at 1.888.322.4337 or via e-mail at firstname.lastname@example.org for more information.
There are usually two reasons your credit card won’t be accepted upon checkout:
1. If you receive a Gateway Error when ordering, your credit card has been declined by the credit card provider. Please contact your provider to correct any issues.
2. If you receive an AVS Mismatch message when ordering it means that the billing address you entered does not match the address listed with the credit card provider. Simply enter the correct billing address to proceed with your order.
Please visit this page for product recalls which may affect Di Bruno Bros. products online or in store.
We guarantee all of our products. If for any reason, you are or the recipient are not fully satisfied with your
order, please call us at 1.888.322.4337 or e-mail us at email@example.com within 48 hours of receipt, and we will promptly
refund your money, re-ship/replace your order, or make other arrangements.
We are available to take your call between the hours of 9AM - 5PM EST, Monday through Friday. If reaching out after hours or on a weekend, please leave a voicemail and a team member will contact you as soon as possible.
If you believe that your order is received damaged please take a photo of the original packaging (including the box the order was shipped in) so we may follow up with our shipper if needed.
Please visit the Corporate Gifting FAQs page for more information.