We believe in quality, we believe in caring for our products and handling them with expertise, and above all else, we believe in customer service. Service for us is never a burden, but an opportunity to go above and beyond for our shoppers, the way we would for our family, our friends, and our colleagues. We guarantee all of our products, every single one, and if for any reason under the sun you are or the recipient are not fully satisfied with your order, please call us at 1.888.322.4337 or e-mail us at firstname.lastname@example.org as soon as possible after receipt. We will promptly refund your money, re-ship or replace your order, or make any other arrangements to uphold our devotion to quality and a positive experience for you. Request for refunds or returns must be placed within 48 hours of the receipt of the order so that we can make things right as soon as possible. Hold on to everything you receive because we might ask for a batch number or specific product identifiers. Why? To trace it back to its origins, find the source of the issue, and nip the problem in the bud! Our bottom line is making you happy, and from start to finish, we want your experience to be another proud moment for us. Call or email—we're here to help.